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This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/09564239910282316. When citing the article, please cite: Roger Hallowell, (1999), “Exploratory research: consolidations and economies of scope”, International Journal of Service Industry Management, Vol. 10 Iss: 4, pp. 359 - 368.

The consolidation of numerous highly‐fragmented US service industries has attracted considerable capital inflows during the 1990s. Fundamental questions about this phenomenon include the sources of value in consolidations, and how these firms avoid the diseconomies of scale and scope noted in the service management literature. This paper introduces the consolidation phenomenon, discusses relevant theory, and begins to develop a framework useful in the understanding of scope economies for services.

This paper develops a framework exploring the question, “How does service affect the economics of e‐commerce?” Development of the framework requires an understanding of the different forms service takes in e‐commerce. These are described as “virtual” (either pure information or automated) and “physical” (requiring some degree of human intervention). The framework suggests that because the nature and quantity of physical service necessary to deliver value to customers influences the quantity of human intervention required, it also influences a firm’s ratio of variable to fixed costs, which alters its “scalability”. The paradox comes in that while reduced scalability is viewed negatively by many venture capitalists and proponents of e‐commerce, the cause of that reduction in scalability, human intervention, may help a firm to differentiate its offering to customers, thus providing a source of competitive advantage.

To discuss best practice for executive development for services.

This paper draws on personal experience and knowledge of the “industry” (Guru Piece).

The approach to executive development described provides an example of best practice that may be applicable to some service organizations.

This paper is useful both to executives wanting a more holistic and theoretically‐effective approach to executive development, and to academics interested in examining a unique, holistic, and potentially more‐effective model for executive development.

Presents the findings of a study performed on data from a large bank’s retail‐banking operations. Illustrates the relationship of customer satisfaction to customer loyalty, and customer loyalty to profitability, using multiple measures of satisfaction, loyalty, and profitability. An estimate of the effects of increased customer satisfaction on profitability (assuming hypothesized causality) suggests that attainable increases in satisfaction could dramatically improve profitability.

Across country and regional borders firms are faced with the question whether to address individual markets on a stand-alone basis or cooperatively. In order to support such strategic decisions, this paper aims to develop a decision framework accounting for the most relevant market dynamics affecting joint venture (JV) decisions, particularly in the truck industry. Moreover, the authors apply the framework to an expert Delphi and scenario approach to back a Western original equipment manufacturers (OEM’s) JV decision in the truck industry in Russia. Based on country-specific projections structured along the globally applicable decision framework, the authors serve executives’ individual information demand in an institutionally unique emerging market environment.

Online real-time expert Delphi study; scenario analysis; and expert workshops were used in this study.

Among other insights, the results predict hard times for Russian OEMs as they will likely face strong foreign competition, leading to decreased sales volumes and market shares. Although some experts doubt the survival of several Russian truck manufacturers, the Delphi sheds light on possible strategic responses, including consolidation, cooperation or focusing on new markets. Based on the Delphi results and an additional expert workshop, we draw multiple scenarios addressing, particularly, uncertain aspects of the industry’s development and their likely impact on the key stakeholder groups.

Although there are some studies following a similar methodological approach as that in this study (von der Gracht and Darkow, 2010; Gnatzy and Moser, 2012), the authors break new ground in developing a JV-dedicated decision framework and applying it to a special emerging market industry setup.

This project of derivation that I have just described may seem strange, but is not. In this as in many respects Plato set the fashion for the millennia to come. The ideal state sketched in the Republic is not only an analogy to the soul (though it is that too); it is an implication of Plato's conception of human mental capacity, a conception that is ontological as well as epistemological. It was Plato who, according to Aristotle, first separated a universal (i.e., a concept) from particulars (i.e., a concept's physical embodiments or expressions). There are a multitude of chairs, very different in size, shape, color, and design, yet there is also a concept of the “chair,” in which all the physical chairs participate. The concept has no physical body and therefore in a sense exists outside time and space – it is immaterial and eternal. But Plato believed, reasonably as it seems to me, that it is real. It is real in the same way that a line or circle in Euclidean geometry is real even though it is not identical to any physical line or circle and cannot be – the Euclidean line has only one dimension, and the Euclidean circle only two, and there are no one-or two-dimensional objects in the physical world (although electrons are dimensionless), as far as we know.

A month or so after the Stresa meeting, the French ISHM chapter, organising a session on ‘Gallic inks’ (!), summoned me to deliver some comments on the 5th European Hybrid Microelectronics Conference. Although it was only a matter of interlude during this technical session, I felt the task quite a difficult one. It became a hazardous project when Brian C. Waterfield kindly asked me to let what is in fact a personal opinion—my personal opinion, standing back from my daily work—appear in Hybrid Circuits. I'll do my best.